A Quick Guide to the Integral Service Management Framework
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Narrated by:
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Dean Collins
The integral service management framework (ISMF) extends classic service management with human factors such as attitude, behaviour, culture and cooperation. It creates a much broader context for service management, providing new perspectives on the role of service management with the services industry. This audiobook gives a quick introduction to the ISMF.
©2018 Dolf van der Haven (P)2019 Dolf van der Haven
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